CD Infotech has a strong Team of Field Executives in Mumbai. Our HR team directly acquires talent from various channels including references. Proper Induction, extensive training & care ensures retention & productivity. Our Clients prefer us for high quality, quick Turn around Time and technology driven field processes.
1. Pipeline Gas , Electric or Utility Meter Reading
We have been engaged by Government & Public Sector companies to get meter reading of Retails & Commercial consumers in Mumbai, Thane and Navi Mumbai. The process demands physical visit, but is entirely technology driven. The data is downloaded on a smart phone. Meter serial number & reading is captured along with photograph. ‘We missed you card’ is left behind in case consumer is not available, later re-visited to capture details. Automated real time status & MIS available.
2. Address Verification & KYC
It is mandatory as per respective regulatory authorities for Telecom, Banking, Financial Services , Insurance, Capital market services etc. to conduct Address/ Credit verification & KYC before any financial transactions, Facilities, Credit limits, loans etc.
The customer details such as address, personal details, references and documents need to be thoroughly validated. Verification is done through field visit in a defined turnaround time. Mobile Application is used to capture real time data, location and images. After desk authentication and tele-verification, reports are sent to the client for further processing. Our delivery model is structured around proper selection, training, following the right process and a strong audit mechanism.
3. Cheque & Cash Pickup
Pick-up services for Cash, Cheque, Demand drafts and/or banking business documents is taken on behalf of the client (Telecom, FMCG etc).
Validation/ verification and reconciliation procedures are followed for further processing & the security guidelines are strictly adhered to achieve desired results.
4. Field Survey
We have the ability to conduct various types of surveys pre-launch, post launch, ongoing customer satisfaction & many specific customized activities.
In addition we can provide tele calling support & data analysis of the details captured during the interview.
Technology support & effective field force management helps us deliver & meet client expectations.