1.Customer Service as the term suggests is to ensure that post sales or acquisition, the customer is happy with the product or service for which the engagement is in force & that timely resolution, assistance, information is provided through highest service levels.
At CD Infotech our agent’s makes outbound call to existing customer solve their queries and as well as promote the product & services to them. By doing this we have been successful in assisting, acquiring & servicing the customers, which has resulted in effective improvement of portfolio & wider prospect.
2.Lead Generation is most effective presales process through outbound Tele calling, it is a personal marketing and sales lead generation technique that offers a result oriented & in sync with new era of digital marketing, event, print media , field sales etc.
3.Sales is a method of direct marketing in which a sales person solicits prospective customers to buy products or services, over the phone. Sales can also include recorded sales pitches programmed to be played over the phone via automatic dialing.
4.Retention: Certain issues and/or miscommunication which creates possibility of losing a customer. These customers are called, a patient hearing helps understand the issue, a suitable resolution is provided, waivers and/ or freebies are used as retention tools based on the situation.
5.Collection is conducted by calling customers whose outstanding payments are overdue or about to be due. Customers are politely requested to make the payment in order to enjoy uninterrupted services. A Field executive makes a visit and collects the payment.
6.Survey – Customer satisfaction surveys help companies’ to measure satisfaction, identify unhappy customers and find potential customers. For companies, customer satisfaction ratings can have powerful effects. We cream online customer satisfaction surveys points included are what customers are saying about you? Want to improve customer loyalty? Would great online reviews help your business? In a competitive marketplace, it’s critical to know exactly what your customers think. Online customer satisfaction surveys give you the feedback you need to keep customers happy and turn them into advocates.
7.Customer Profiling, updation & Currentization is a smart way of realizing value on existing portfolio. By deploying Strategic teleservices aided with Field support, we can work on data segmentation and analysis to help you in forecasting & strategizing.
We can update and enhance your existing customer database by getting current contact status, updated addresses, e-mail ID & any other relevant detail.